Answers to your most commonly asked questions:
How long does an order take to ship?
Depending on our inventory, an order will be shipped within 1-3 business days. We use USPS first class shipping and live in Pennsylvania. Shipping to states on the East Coast normally takes a couple days, but shipping to the West Coast can take up to 4-5 days.
Depending on our inventory, an order will be shipped within 1-3 business days. We use USPS first class shipping and live in Pennsylvania. Shipping to states on the East Coast normally takes a couple days, but shipping to the West Coast can take up to 4-5 days.
Do you ship outside the United States?
We do ship outside the United States, but there will be an additional shipping charge. We currently have $5 worth of domestic shipping built into our price, so we would ask you to cover the difference.
We do ship outside the United States, but there will be an additional shipping charge. We currently have $5 worth of domestic shipping built into our price, so we would ask you to cover the difference.
Do you accept credit cards?
We currently cannot accept credit cards through our website (only Venmo and PayPal), but we do have a listing on Etsy that can be paid with a card. Please contact us if you would like the links to these listings.
We currently cannot accept credit cards through our website (only Venmo and PayPal), but we do have a listing on Etsy that can be paid with a card. Please contact us if you would like the links to these listings.
Will the string shrink over time?
We pre-shrink our lines by soaking and drying them before marking, which minimizes any shrinkage over time. We still recommend that you avoid getting the lines wet when you can to keep them as accurate as possible.
We pre-shrink our lines by soaking and drying them before marking, which minimizes any shrinkage over time. We still recommend that you avoid getting the lines wet when you can to keep them as accurate as possible.
What is the best way to secure the lines?
We have found that Gorilla tape works the best to keep the lines from moving, but duct tape and painter’s tape are also popular and effective choices.
We have found that Gorilla tape works the best to keep the lines from moving, but duct tape and painter’s tape are also popular and effective choices.
Do the lines pose a tripping hazard?
The lines lay completely flat on the court and are only a few millimeters in width. If a foot were to drag across the line, it would give with the force or the tape would come up.
The lines lay completely flat on the court and are only a few millimeters in width. If a foot were to drag across the line, it would give with the force or the tape would come up.
How long does it take to set up?
There might be a slight learning curve the first few times setting up, but it takes about five minutes once you know what you’re doing.
There might be a slight learning curve the first few times setting up, but it takes about five minutes once you know what you’re doing.
What happens when the ball hits the line?
It is rare that the ball hits the line because the string is so thin that the ball almost always lands completely in or completely out. For reference, when we play for an hour and a half, it might hit the line in a way that affects the rebound one time (and sometimes not even at all). In these situations, we simply redo the point.
It is rare that the ball hits the line because the string is so thin that the ball almost always lands completely in or completely out. For reference, when we play for an hour and a half, it might hit the line in a way that affects the rebound one time (and sometimes not even at all). In these situations, we simply redo the point.
If we missed your question, please fill out the Contact form or email us at [email protected]!
